383 Milan Ave Norwalk, OH 44857 419-663-2277

Meet the Staff of Smiley Automotive

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Jim Neuberger - General Manager

419-663-2277 - jneuberger@smileyautomotive.com

Jim has been in the automotive industry for over 27 years. Before that he played minor league baseball for the Cincinnati Reds and he still has a mean fastball. He has 4 children, his little princess Kami (who is now 19), Alex his youngest super star athlete son (who is now a United States Marine), his Capital University graduate and 4 year athlete Ryan (who now enjoys spending time with my 2 grand daughters Payton and Kailyn), and his hardest working oldest son Justin. Four years ago his oldest son Justin gave Jim his pride and joy grandson Layne Neuberger (who is now 7). His true love is watching his kids grow and participating in sporting events at Edison High School while hanging out in the bleachers with his little buddy Layne. Jim is also involved with the local 4-H programs helping local young boys and girls with learning how to take care of farm animals and understanding the importance of agriculture. He has been with Smiley Automotive ever since we opened the doors in 2005 and his reason for striving for perfection is simple, he loves taking care of customers and making their dreams come true. Jim is an absolute amazing person and team leader that will do everything in his power to help his team and his customers in any way he can.

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Janet McGue - Sales / Asst. Finance Manager

419-663-2277 - jmcgue@smileyautomotive.com

Janet (Bowers) McGue has been in the Automotive Industry for over 20 yrs. Janet went to Toccoa Falls Bible College in GA and studied communications. Janet being raised as a preacher's daughter has taught her a lot about meeting people, making new friends and always adapting to new situations. She was raised in Norwalk and she and her wonderful husband Larry chose to raise their kids here in the Maple City. She loved watching their daughter Elle and son Matt play Varsity sports for her, and her Mom, and her Grandma's Alma Mater, The Norwalk Truckers. When she is not at the dealership her favorite thing to do is spend time laughing with her family on game night, and going to auctions, festivals, concerts and antiquing. She also loves watching her husband and son play softball for the Chapel. She enjoys being in the business because she can help people in getting the car that they've always wanted. Seeing her customers smile and get excited when they get their nicer, newer car is her favorite part of her job. Her life motto: God gave you a gift of 86,400 seconds in a day, your gift to God is what you do with it.


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Ed Ritz - Service Manager

419-663-2277 - eritz@smileyautomotive.com

Ed Ritz has been a part of the Smiley team now for over 7 years. He handles all of the ins and outs of the award winning service department.

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Bob Ferrell - Parts Manager

419-663-2277 - rferrell@smileyautomotive.com

Bob has been a part of the Smiley team for over 8 years now and does an amazing job taking care of our service customers and controlling all of the parts.

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Travis Smiley - Used Car Buyer

567-805-4055 - tsmiley@smileyautomotive.com

Travis has been around the car business his whole life, and full time for Smiley Automotive since June 1st 2014. He has been working for us since we opened our doors December 15th 2005, he has done everything from washing cars, oil changes, selling cars and now buying the cars. Travis went to school at Edison School District until 2008, when he switched to Norwalk St. Paul where he graduated at in 2014. After school he went to Ehove Career Center to become a firefighter, he has obtained his fire 1 and fire 2 licences. Travis is a volunteer firefighter at Townsend Township Fire Department in Collins, Ohio. In his free time he loves to hangout with friends and family, spend time with his wife Chelsey, help a local farm in Milan, go to Summit Raceway Park and go four-wheeling. To Travis you are not just a customer you are family. He inspires to one day to fill in his father's footsteps and run the dealership. One quote travis lives by is “Don’t watch the clock, do what it does just keep going”


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Larry Buckhannon - Finance Manager

419-663-2277 - lbuckhannon@smileyautomotive.com

Larry has been a part of the Smiley Automotive team for over 7 years now. Before joining the team he was a coach for Western Reserve Roughriders, and worked at Tenneco in Milan. Larry was born in California but moved to Ohio with his family when he was in the 4th grade and has been a local resident ever since. In his spare time Larry enjoys spending time with his amazing wife Sarah, beautiful daughter Brooke, and college graduate son Blake. He loves being able to spend time with his family and friends at church and outdoors hunting and fishing where he can teach his children the things his father taught him. Larry enjoys helping others by coaching the young athletes in track and football along with helping out those in need with donating his time to local charities and events. Mr. Buckhannon fits in great with the team here because of his hard work and dedication to go above and beyond to help those in need. "Selling from his heart and not his wallet and the good Lord will take care of you" has been Larry's motto ever since working here because he knows if he does what is right the good Lord will take care of him.

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Karl Armstrong - Sales Professional

419-663-2277 - karmstrong@smileyautomotive.com

Karl has been in the car business for 2 years. After graduating from Elyria High School in 1988 he spent 9 years in the U.S Army and worked for the Department of Homeland Security. He enjoys spending time with his family, writing, and cheering on the Norwalk Truckers on Friday night. Karl is also an ordained Minister who looks at his job in sales a Ministry. Which is why working with the Smiley team comes easy for Karl, it allows him to truly help others with one of their biggest purchases of their lives.

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Barb Jackson - Ofifce Manager

419-663-2277 - bjackson@smileyautomotive.com

Barb has 48 years of experience in the car business,just recently joining our Smiley Automotive team. She is an officer at her local VFW post auxiliary. Barb has one son and two grand kids. Her whole world is spending time with them and watching the babies grow up. She fits perfect with our Smiley team, and loves to help customers day in and day out. 

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Lorie Warren - Assistant Office Manager

419-663-2277 - lwarren@smileyautomotive.com

Lorie brought 35 years experience running an office with her when she started her career here with us. When at home she enjoys spending time with her most favorite people, her ten grandchildren. She grows a garden and cans anything she can get her hands on. She loves to go camping whenever possible. She makes a great fit for the Smiley Automotive team and goes above and beyond to help our customers

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Carl Dahm - Lead Technician

419-663-2277 - cdahm@smileyautomotive.com

Carl has been a Master Mechanic for Smiley Automotive for over 9 years now.

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Mike McCoy - Certified Master Technician

419-663-2277 - mmccoy@smileyautomotive.com

Mike has been with our Service department for over 2 year now. He is a 29 year ASE Master Technician certified in Chrysler, Ford Master Senior, Volvo Master Senior, and Nissan Master Technician. Mike loves to work on vehicles and really enjoys working here because it gives him the chance to help others the right way and able to do it at a place that doesn't over charge their customers. On his free time he enjoys hunting, fishing, being outdoors or spending time with his wife and 4 children.

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Thomas Blankinsop - Certified Mechanic

419-663-2277 - tblankinsop@smileyautomotive.com

Thomas Blankinsop has been a part of the Smiley Automotive team for almost 5 years now. He has over 10 years of experience in the Automotive Field with 3 different College Degrees and an ASE Certification. Thomas has had a love for working on cars ever since he was a little boy working on cars, go carts, four wheeler, and anything with a motor. He loves to spend time with his family, taking care of his wife and kids taking them for walks in the woods and just being together. On his spare time Thomas enjoys being outdoors, getting dirty and going fast having fun while getting the job done. 

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Amie Sherar - Detailer

419-663-2277 - asherar@smileyautomotive.com

Amie has been with the Smiley Automotive team for over three years now. Her and her husband have 2 beautiful kids and she loves spending time with them and being outdoors hiking, fishing and camping. Before joining our team Amie was a stay at home mom raising her children. She enjoys detailing because it gives her the gratification taking a dirty vehicle and making it pristine inside and out. 

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