Smiley Automotive 383 Milan Ave Norwalk, OH 44857


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Hours Of Operation

Monday: 9:00 am - 8:30 pm
Tuesday: 9:00 am - 6:00 pm
Wednesday: 9:00 am - 6:00 pm
Thursday: 9:00 am - 8:30 pm
Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 4:00 pm
Sunday: Closed

Meet the Staff at Smiley Automotive Norwalk

Smiley Automotive - Friendly Staff

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From the moment you step on our lot until the time you drive away in your next vehicle, your buying experience with Smiley Automotive is our number one priority. We appreciate the opportunity to earn your business, from those buying a $1,000 vehicle to those buying a $100,000 vehicle, we will treat you as you are family and help out anyway we can to earn your business. We encourage you to use the expertise and resources of our sales staff; they are here to help you find the right vehicle at the right price. If it is to set up an appointment to test drive a vehicle we currently have or if we can locate the vehicle of your dreams, we can make it happen. With one easy call/text or filling out the contact us form above, we will make your car buying experience simple. Call today to let us start earning your business the Smiley way 419-663-2277 Norwalk main location or 567-805-4137 Norwalk South location by Fisher Titus Hospital. Smiley Automotive Making Car Buying Simple For Over A Decade.

Jim Neuberger - General Manager

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Jim has been in the automotive industry for over 27 years. Before that he played minor league baseball for the Cincinnati Reds and he still has a mean fastball. He has 4 children, his little princess Kami (who is now 19), Alex his youngest super star athlete son (who is now a United States Marine), his Capital University graduate and 4 year athlete Ryan (who now enjoys spending time with my 2 grand daughters Payton and Kailyn), and his hardest working oldest son Justin. Four years ago his oldest son Justin gave Jim his pride and joy grandson Layne Neuberger (who is now 7). His true love is watching his kids grow and participating in sporting events at Edison High School while hanging out in the bleachers with his little buddy Layne. Jim is also involved with the local 4-H programs helping local young boys and girls with learning how to take care of farm animals and understanding the importance of agriculture. He has been with Smiley Automotive ever since we opened the doors in 2005 and his reason for striving for perfection is simple, he loves taking care of customers and making their dreams come true. Jim is an absolute amazing person and team leader that will do everything in his power to help his team and his customers in any way he can.

Dave Williams - Business Manager

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Dave has been in the car business for over 17 years and has been a part of the Smiley Automotive team for over 7 years now. Dave does a spectacular job at being a Finance Manager by going above and beyond when it comes to helping customers. Without asking, he steps up to help his customers, not only financing their vehicles but figuring out past financial issues hanging over their heads and directs them to how to fix certain situations. On his free time Dave enjoys being with his 2 beautiful daughters Reghan and Madison, his son Jarett, and his wonderful wife LaNelle the glue to his amazing family. Dave and his children have accomplished remodeling their old school Camaro together and love racing down the track at Summit Raceway Park. His love for helping people is the #1 reason for staying with Smiley Automotive. He puts his heart and soul into helping anyone and everyone accomplish their goals with making their dreams come true, because it is the right thing to do.

Chas Smiley - Marketing Director

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Chas has been with Smiley Automotive for over 10 years. While working for the family business he commuted to BGSU Firelands for 2 years and then BGSU Main Campus for 2 years to further his education in the business world. After BGSU he came back to the company with a strive to grow the family business, working under the wings of his father Jeff Smiley and great friend Jim Neuberger. From detailing cars, turning wrenches, to sales, and taking the reigns of the dealerships. He has learned every aspect of the company to better understand every position and why everyone plays a very important role in making Smiley Automotive #1 in not only customer support but company growth. Chas spends his free time hanging out with his best friend and son, Aidin Smiley and his beautiful wife, Krystale Smiley. He loves the outdoors, cars, country music and just enjoying the simple things in life like those that matter the most, his family, and friends. His reasoning for continuing his career at Smiley Automotive is simple, he likes putting a smile on each and every customers face while making their dreams come true. One of the largest purchases a person will make in their life is their automobile and he feels honored when people allow him the opportunity to earn their business.

Travis Smiley - Used Car Buyer

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Travis has been around the car business his whole life, and full time for Smiley Automotive since June 1st 2014. He has been working for us since we opened our doors December 15th 2005, he has done everything from washing cars, oil changes, selling cars and now buying the cars. Travis went to school at Edison School District until 2008, when he switched to Norwalk St. Paul where he graduated at in 2014. After school he went to Ehove Career Center to become a firefighter, he has obtained his fire 1 and fire 2 licences. Travis is a volunteer firefighter at Townsend Township Fire Department in Collins, Ohio. In his free time he loves to hangout with friends and family, spend time with his wife Chelsey, help a local farm in Milan, go to Summit Raceway Park and go four-wheeling. To Travis you are not just a customer you are family. He inspires to one day to fill in his father's footsteps and run the dealership. One quote travis lives by is “Don’t watch the clock, do what it does just keep going”

Tony Emerick - Sales Manager

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Tony started in the car business washing cars in Bellevue when Jeff Smiley was the General Manager. During his over 12 years in the car business he’s been a sales and leasing professional, alternative finance specialist, finance manager, business development manager, and used car manager. Tony’s hobbies include golfing, darts, watching football, and he loves to cook! 

Ed Ritz - Service Manager

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Ed Ritz has been a part of the Smiley team now for over 7 years. He handles all of the ins and outs of the award winning service department.

Bob Ferrell - Parts Manager

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Bob has been a part of the Smiley team for over 8 years now and does an amazing job taking care of our service customers and controlling all of the parts.

Kassie Blankinsop - Office Manager

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Kassie has been working for Smiley Automotive for over 10 years now but has been working on and off for her father Jeff Smiley since she was 15. Between working in the office and raising her family she attended Ohio business college where she received her degree in Office Support. She started off at Smiley's working under her mom Kim Smiley until about 2 years ago when she finally took over the office and became the office Manager. In her free time, Kassie loves to spend it with her loving husband Thomas and their two kids Cheyanne and Skielur, along with her friends and other family members. She loves coming to work everyday knowing that all of her family is here, from her husband, grandpa and brothers. That is what makes us truly a family owned and operated business.

Melanie Clark - Receptionist / Accounting

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Melanie has been part of the Smiley Automotive family since March of 2019. She has been in the customer service field for over 15 years, working in retail, banking, and the medical field. Melanie is a huge animal lover and loves to spend time outside in nature. Her husband of 5 years, Kyle, and their nieces Ava and Eve mean the world to her. Melanie is a 2005 graduate of New London High School and graduated with a Medical Assistant Degree from Remington College in 2006. She loves getting to know the customers and trying to make everyone smile. It show because she is a wonderful person and brings a smile to all of our wonderful customers.

Larry Buckhannon - Sales Professional

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Larry has been a part of the Smiley Automotive team for over 7 years now. Before joining the team he was a coach for Western Reserve Roughriders, and worked at Tenneco in Milan. Larry was born in California but moved to Ohio with his family when he was in the 4th grade and has been a local resident ever since. In his spare time Larry enjoys spending time with his amazing wife Sarah, beautiful daughter Brooke, and college graduate son Blake. He loves being able to spend time with his family and friends at church and outdoors hunting and fishing where he can teach his children the things his father taught him. Larry enjoys helping others by coaching the young athletes in track and football along with helping out those in need with donating his time to local charities and events. Mr. Buckhannon fits in great with the team here because of his hard work and dedication to go above and beyond to help those in need. "Selling from his heart and not his wallet and the good Lord will take care of you" has been Larry's motto ever since working here because he knows if he does what is right the good Lord will take care of him.

Jarett Williams - Sales Professional

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Jarett has been with our team for over 2 years now but has been learning the business his entire life from his father Dave Williams. Jarett has always been interested in the car business after watching his dad help thousands of people over the years get into the car of their dreams. Jarett grew up in New London Ohio and graduated from New London High School in 2017. On his free time Jarett enjoys spending time with his family and friends along with building his race car that he races at Norwalk Raceway Park. Helping others is something that comes easy to Jarett because he truly enjoys it, from helping others fix their car at the track to helping people get into a nicer newer ride. 

Karl Armstrong - Sales Professional

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Karl has been in the car business for 2 years. After graduating from Elyria High School in 1988 he spent 9 years in the U.S Army and worked for the Department of Homeland Security. He enjoys spending time with his family, writing, and cheering on the Norwalk Truckers on Friday night. Karl is also an ordained Minister who looks at his job in sales a Ministry. Which is why working with the Smiley team comes easy for Karl, it allows him to truly help others with one of their biggest purchases of their lives.

Brendan Manley - Sales Professional

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Brendan is a fresh starter to the Smiley team but a long time friend of the family. Outside of work he enjoys spending as much time with friends and family as possible, lifting at the gym, singing country music, and watching football. He was born and raised in Sandusky, Ohio and graduated from Perkins and Ehove in 2013. At Ehove he studied Criminal Justice and graduated top of his class, along with receiving many awards, he also received a scholarship from the National Technical Honors Society. He studied at BGSU Firelands for an associates in Criminal Justice with background in Psychology. Since then he has ventured into different careers to try and really find his passion, at the end of the day one of his greatest passions is to help others and bring on a smile or some laughter. With prior sales experience at Dicks Sporting Goods in firearms and bows, also at Harley Davidson he hopes to learn new ways every day to advance in the automotive business along with providing the greatest experience at the #1 Best Used Car Deslership with the #1 Best Sales Team! 

Elle McGue - Sales Professional

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Elle was born and raised in Norwalk Ohio. Graduated from Norwalk High School in 2009 and received an Athletic Scholarship to play soccer for Toccoa Falls College in Toccoa, Georgia. While being a full time athlete she was studying for a Business Administration decree and working. She has recently came back to her home town to be close to her family and loved ones whom she loves to spend time with. In her spare time Elle likes to go kayaking, hiking, four wheeling, cooking, and enjoys tacos followed by a long walk on the beach. Her reason for wanting to join the Smiley team over any others is the amount of community support the Smiley family shows, to her giving back to others comes easy and she loves the opportunity to help others in need. 

Carl Dahm - Lead Technician

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Carl has been a Master Mechanic for Smiley Automotive for over 9 years now.

Mike McCoy - Certified Master Technician

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Mike has been with our Service department for over 2 year now. He is a 29 year ASE Master Technician certified in Chrysler, Ford Master Senior, Volvo Master Senior, and Nissan Master Technician. Mike loves to work on vehicles and really enjoys working here because it gives him the chance to help others the right way and able to do it at a place that doesn't over charge their customers. On his free time he enjoys hunting, fishing, being outdoors or spending time with his wife and 4 children.

Thomas Blankinsop - Certified Mechanic

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Thomas Blankinsop has been a part of the Smiley Automotive team for almost 5 years now.

Mike Ollie - Mechanic

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Mike has been with the Smiley team for a little over 2 years now. He loves working on cars and spending time with his wife. Mike went to Penta Career Center and Ehove for Auto Tech, working on cars all through high school learning the skills of the trade. In his spare time Mike enjoys hunting, fishing, riding motorcycles and spending time with his loved ones.

Amie Sherar - Detailer

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Amie has been with the Smiley Automotive team for over three years now. Her and her husband have 2 beautiful kids and she loves spending time with them and being outdoors hiking, fishing and camping. Before joining our team Amie was a stay at home mom raising her children. She enjoys detailing because it gives her the gratification taking a dirty vehicle and making it pristine inside and out. 

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